Pargo expanding its online shopping delivery market share

New statistics from OneDayOnly show that Pargo has experienced an increase of 57% in deliveries over the last 12 months.

Pargo is a smart logistics company that makes it easy and affordable for online shops to get parcels to their clients.

The company has pickup points in almost every town in South Africa, even small ones which previously had no access to online shopping.

They also recently announced a partnership with Spar and the Lewis Group to further strengthen their already strong network.

What sets Pargo’s Click and Collect delivery apart from other delivery methods is its reach into South Africa’s rural communities where parcel delivery can be challenging and expensive.

Using the service can also be cheaper than courier services. “On OneDayOnly the Pargo option is about 7% cheaper compared to other courier services,” Oberhofer said.
Why people use Pargo

Pargo explained that many people use its service in preference of courier companies because they don’t have to be at home to wait for a courier.

“35% of the shoppers that use Pargo collect their parcels outside business hours or during the weekend,” Pargo said.

Pargo’s pickup point network encourages this by including points at popular retail outlets inside malls, convenient grocery stores, favourite corner shops, and garages with 24-hour opening hours.

The affordability and convenience of Pargo has seen the company enjoy a 95% customer satisfaction rating, it added.

Source: https://mybroadband.co.za/news/business/286786-pargo-growing-its-online-shopping-delivery-market-share.html

Read more...

Woolworths rapidly growing South African online shopping market

Customers will be able scan the barcode of products in their fridge or cupboard and add them to their online shopping cart.

Department store chain Woolworths is looking to grab a larger share of the rapidly growing online shopping market by allowing customers to order directly from its mobile app.

Traditional retailers in South Africa are increasing their investments in technology and logistics to meet the growing demand for online shopping.

Woolworths, citing a PayPal and Ipsos cross-border e-commerce report, said online shopping in South Africa is expected to grow by 19% this year, with an estimated R18 billion worth of sales projected to take place on local websites.

“Mobile is a crucial part of our digital strategy,” Woolworths Head of online, Liz Hillock said in a statement.

She added that more than 60% of traffic to Woolworths’ South African website comes from customers browsing on their mobile phones, while there has been a 64% increase in mobile transactions over the last year.

The online shopping sector in South Africa is dominated by clothing, homeware and ticket retailers. Earlier in May, furniture chain Lewis Group entered the home shopping market with the launch of an online shopping website called Inspire.

Customers will be able to use Woolworth’s upgraded app to shop, view reward points, manage financial services products, and see live stock levels, making it the only “fully integrated retail app” in the country, the company said.

Customers can also scan the barcode of products in their fridge or cupboard and add them to their online shopping cart.

Woolworths, which also has operations in Australia and New Zealand, saw a 34% increase in overall online sales in the year to the end of June, with fashion, beauty and home online sales rising 77%.

Source: Nqobile Dludla, Reuters

Read more...

Proudly South African Online Shopping Site

 With an active online shopping population of over 18 million racking up sales of R37.1 billion in 2017, South Africa’s e-commerce sector is on a massive upward trajectory.

Proudly South African is looking to grow its members’ share of this burgeoning market and is set today to launch its own online shopping site. Unambiguously Proudly South African, the site is populated exclusively with locally made goods and products, differentiating itself significantly from other sites and making a buy local choice simple for consumers.
Advertisement

Together with RSAMade, Proudly South African has created an e-shopping site rsamade.co.za where anyone can make made in South Africa choices easily in the knowledge that every single item for sale on the site is made locally. Proudly South African vets and verifies local content and quality and that all the vendor companies adhere to labour and environmental legislation which is all part of the terms of Proudly South African membership.

Said Eustace Mashimbye, CEO of Proudly South African, “We had been looking for some time at establishing a commercial site for our members, and RSA Made’s existing platform and content were a great match making it logical to extend their offering exclusively to Proudly South African members. It is important now that we are in the age of the 4th industrial revolution to tap into digital shopping habits and to ensure that more locally grown, produced and manufactured goods are available to local consumers.

We know that China supplies US$15.5 billion of imports to this country and much of that is found on online shopping sites. Www.rsamade.co.za can claim to be the only truly local online shopping site for consumers. Of course, it is not restricted to SA only and we will be delighted if there is uptake from international shoppers!.”

RSA Made’s CEO Karamba Jabbie added, “We feel that we have found a perfect partner in Proudly South African – our platform already concentrated exclusively on items made here in South Africa, and so it made complete sense to us to join together with the country’s buy local advocacy campaign, whose member companies are already quality controlled for sale on the platform.

We are so excited to see the online shopping site being populated slowly but surely.

We will take our time to ensure that all products are beautifully represented to provide consumers with a truly Proudly South African online shopping experience but users can subscribe to the site to receive regular notifications as new products and special offers come online, so we are encouraging everyone to register on the site.”

The launch of the site also holds great importance for the growth and development of the country’s digital economy and push towards increased re-industrialisation and consumption of locally made products. Minister in the dti, Dr Rob Davies commented on the launch of the site and said, “Reindustrialization is a priority to growing job opportunities in the country and the accessibility of locally made products especially in this era where more and more consumers are buying their products on online platforms, this is a much needed solution.

We also have to recognize changing employment patterns and the potential this sector has in creating new employment sources. Technology has the capacity to generate many new skilled jobs, and we must look at the commercialisation of innovations such as online shopping platforms. E-commerce represents a great opportunity and I am delighted that Proudly South African has seized the day and has created a site where increased localisation is the only goal.”

The site works on the same basis as any other online shopping store, with a simple product selection and check out sequence, with door to door delivery within 48 hours within our borders. In addition, the site has a fully functioning ticketing system and local events are encouraged to use this platform for their online ticket sales.

rsamade.co.za is the first site of its kind in South Africa, a platform created not just to assist small, medium and even large local businesses to sell more, but it was also built using only South African suppliers and service providers.

Source: engineeringnews.co.za

Read more...

Online shopping in South Africa is cheaper than the store

Ecommerce retailers have seen impressive growth in South Africa, growing their share of the local tech consumer goods market by 52% in 2017.

According to a study by GfK South Africa, online stores have almost doubled their share of the market since 2015, and accounted for 6.9% of total consumer spending by rand value for 2017.

Consumers who responded to GfK via a survey said they prefer shopping online to physical retailers, due to better prices and wide product selections.

Respondents also believe that the prices of tech products in online stores are generally cheaper than their retail counterparts, and – according to the data collected by GfK – they are correct.

“Across the top 100 products, online prices are an average of 4.7% cheaper,” said GfK.

“Ecommerce in South Africa is still in its infancy compared to European markets, where a quarter of technical goods spending goes through digital channels,” said GfK South Africa senior retail manager Cherelle Laubsher.

“However, growth in South Africa is strong and shows no signs of declining as bargain-seekers flock online to buy technical consumer goods like smartphones, IT, consumer electronics, and major home appliances,” she said.

Source: mybroadband.co.za

Read more...

eMarketplaces Huge Opertunity For Smaller Retailers

by MarkLives (@marklives) What roles do brands play in today’s world of ecommerce? How does this impact on how consumers choose products? We emailed a panel of key industry executives for their take on South Africa’s ecommerce market. Next up is Ryan Bacher of NetFlorist.

NetFlorist logoRyan Bacher (@ryanbacher) is managing director and co-founder of NetFlorist, which launched in 1999. It leverages global sourcing to enable customers to send bouquets, arrangements, gifts, perfumes and a wide range of quality jewellery and watches to loved ones, friends and associates, both locally and around the world.

MarkLives: How is ecommerce impacting on how consumers choose products?
Ryan Bacher: Ecommerce has created a platform that provides ease of access to consumers, allowing them to search for what they are looking for directly, anywhere and anytime. With so many e-tailers to choose from, the consumer has access to a virtual shopping mall online, conveniently from the comfort of their own home or office. Ecommerce is helping consumers to compare information on the desired product. Instead of the inconvenience of driving or walking from store to store, they now have unlimited information on the product, from price and product descriptions to reviews from another consumer. Consumers are therefore less likely to buy impulsively because of the direct search that they’re able to access. The good news for e-tailers, though, is that consumers are more likely to spend a bit more to have that convenience factor, and there is always the option of showing recommended products that match the product already up for purchase. Even if a retailer doesn’t have an escommerce platform, it’s important for brick and mortar stores to have a website to showcase their products so that consumers can see what is available to them, should they visit the store.

For a brand like NetFlorist, it makes sense to buy online because customers are not only paying for a product; they are paying for the convenience and the emotion behind the gift ie getting the gift delivered with the surprise factor, in a decorated van by a smiling delivery [person] without having to go in-store to achieve this. We are also able to deliver nationwide, so consumers can conveniently place an order from one city to be delivered to another city.

MarkLives: What should brand managers know about online retail through online marketplaces (such as Amazon.com and similar local operations)?
RB: Online marketplaces have been a huge enabler for smaller retailers to sell their products online. Amazon leads in this space, but Takealot (South Africa) havs such an offering and, as far as we know, it is working well for most of the retailers who are on it. [This] also allows the marketplace (Amazon, Takealot etc) to offer a wider range of product without initially holding stock. NetFlorist has decided to make and deliver all our own product, so we don’t play in the marketplace space, nor do we invite retailers to list their products on out site. We are of the view that, as gifting is such an emotional experience that requires on time and accurate delivery, we must be in control of the full process ourselves. There are some gifting sites overseas and locally that offer a marketplace but it’s not our strategy to do so.

MarkLives: How may a brand optimise its presence in these online retail spaces to make it easy for consumers to find and access their products?
Ryan Bacher: The most-basic requirement is to have an official desktop site that works alongside a mobile site or application. For NetFlorist, SEO (search engine optimisation) is a massive factor in optimising our online presence. By making use of Adwords and GDN (Google Display Network) banners, we have increased traffic to our site, as well as our online visibility.

Mobile has made online buying quicker and more convenient. The more devices you have, the easier it is to access stores, which translates to more purchases. This will again allow customers the opportunity to compare prices and reviews. You can instantly research a product from the palm of your hand and find it at a store nearest to you at that moment, bringing in another factor of convenience.

Consumers are now also able to shop via social media. Facebook now offers a marketplace option and, according to a study done in January 2018 by Statista, 95.1% of Facebook users are predominantly browsing on mobile whereas 31.8% of users are using desktop. This means people have even more platforms to shop from. For offline buying, mobile will make it easy to compare prices. This could lead to a consumer researching in-store, finding the same product for cheaper elsewhere, and therefore leaving the store or getting the better deal.

Source: by MarkLives

Read more...

How online eCommerce technology is driving the retail market

Over the last decade, the retail industry has seen a shift in how it operates. The exponential increase in online shopping has had a significant impact on how we buy our products.

How technology is driving the millennial retail market

The evolution of e-commerce culture has particularly affected one demographic: the millennial. This collective term we hear about in today’s media and society is set to make up 75% of the working population by 2025. This represents a massive share of the retail market.

At the heart of the millennial’s modus operandi is consumption of technology. This new generation of e-shoppers has incredible spending power that retailers need to recognise if they want to succeed. In fact, according to Forbes, millennials spend $600 billion annually. This accounts for 28% of all daily consumer spending, and this will rise to 35% by 2030.

Service demand among millennials

In order to target millennials successfully, retailers have to go down the omnichannel route. This is important as it will support marketing strategies across all channels – including online and offline. Omnichannel is vital in capturing the millennial sale, as it can deliver personalised content to customers at the right place and at the right time. This can also be used to analyse key metrics such as store visit frequency, repeat visitors, customer retention and cross-store visits.

Linked to omnichannel is the growing popularity of click-and-collect. The typical millennial mindset is one of instant gratification – an ‘I must have it now’ mindset. Step forward click-and-collect. This service enables stores to deliver better customer service by allowing consumers to place their order online and then collect in-store, a local shop or lockers. In the case of in-store pick-up, a notification can be sent to the enterprise’s picking systems when a click-and-collect consumer comes within a certain radius. This notification prompts staff to get the order ready. This is seamless retail in 2018.

Embracing a more connected South African retail environment

Increasing numbers of e-commerce sales are accompanied with the offer of free returns to avoid unsure customers leaving with incomplete sales. Returns processing inevitably comes at a cost for retailers, impacting margins, so this element of omnichannel also rolls into that of click-and-collect in which one best practice methodology is to encourage customers to try out their goods on the spot, minimizing the risk of damage or loss and bringing forward any returns, thus minimizing the time stock is out of the inventory cycle.

Some progressive retailers’ stores are increasingly being treated as extra warehouses, creating a single view of stock across the business wherever it sits, and often enabling shipping and receiving returns directly to the local outlet. Retailers need to ensure mobile payments are at the forefront of their offering to engage with this specific audience.

Driving sales with technology

Identifying the services that millennials desire is an easy enough task, but what technology is needed to deliver these? Managing the operation behind the shop front is a vital factor in retail strategy.

Central to the conversation here is the Internet of Things (IoT). And while much of the conversation surrounding IoT may seem like hyperbole, connected devices are not only the future, they are the now. Indeed, research by Zebra Technologies found nearly 96% of retail decision makers are ready to make changes required to adopt IoT.

The Zebra study revealed retailers are investing in IoT technologies – from beacons that send shoppers customized coupons to radio frequency identification (RIFD) tags that track inventory – to simplify, enliven and customise the shopping experience, generate revenue, and reduce costs. They’re embracing IoT platforms to transform real-time, visibility-driven data throughout the supply chain into actionable insights.

IoT has the power to transform how we shop. In today’s omnichannel world, product availability is critical, and many retailers have in-store inventory visibility challenges. Technological advancements in areas such as machine vision, RFID and data analytics – underpinned by IoT – are enabling more advanced business visibility by allowing retail inventory to be “seen” and connected by both staff and customers alike.

Bulk of retailers brace to transform customer experience through IoT

By 2021, smart technologies will provide shoppers with new levels of personalisation, speed and convenience...

Source: By: Mark Thomson read more

Read more...

The World's Best Investment Deal eCommerce Web Properties

Naspers is one of the world's 100 largest stocks – with a market value of $110 billion.

It owns dozens of high-tech businesses in media and e-commerce. One of those businesses is a Chinese tech giant called Tencent (TCEHY).
Naspers currently owns $154 billion worth of Tencent shares.

Retail behemoth Walmart (WMT) recently reached out to Naspers. It was interested in Naspers' stake in a tech company called Flipkart, which is like the Amazon of India.

Just two weeks ago, Walmart announced a big deal... Naspers ended up selling its stake in Flipkart to Walmart – for a $1.6 billion profit. (Yes, a $1.6 billion profit, not a $1.6 billion sales price.)

This is just one example of the value of Naspers' other businesses. Naspers is also a world leader in online classifieds (businesses like Craigslist). And it's quickly becoming a leader in food delivery with iFood, a mobile delivery platform in Latin America.

This is barely scratching the surface of what Naspers does.

Naspers' other businesses are mostly private companies, so it's not easy to value them. But if you value them around $20 billion total (which is roughly what analysts say they're worth), and add that to Naspers' $154 billion stake in Tencent, then you have a business that's worth $174 billion today – but that's selling for $110 billion in the stock market.

So Naspers is selling for a $64 billion discount today.

Naspers is actually a South African company, so its shares primarily trade in South Africa.

Source: By Steve Sjuggerud

Read more...

Secure online payment is key to South Africa’s eCommerce growth

Research indicates that online commerce is set to grow in South Africa, the speed and extent of that growth will be dependent on several factors, with payment as one of the most crucial.

Getting online payments right will play a role both in encouraging existing online shoppers to buy more, and to tempt offline shoppers online.

A key characteristic of online commerce in South Africa—and in Africa more generally—is the centrality of mobile commerce.

Research by the online fashion retailer, Spree, in 2017 indicated that the number of respondents preferring to use a mobile phone to shop had increased by 167 percent over the 2015 figure. Apps will thus power online shopping going forward, making the penetration of smartphones a critical consideration for online retailers.
Winning online payment solutions will therefore have to include mobile.

As regards payment, research from Effective Measure shows that there is overwhelming preference for either credit cards (45 percent) or debit cards (21 percent), with bank transfer the next-biggest category (20 percent).

The Effective Measure survey confirms the important of payment to online commerce. It finds that the biggest barriers to shopping online include a trusted payment solution and a better experience on the website. For online shoppers a trusted payment method was identified as a desirable improvement by 14 percent of respondents. For offline shoppers, a lack of trust in online payments was the top deterrent to shopping online (20 percent).

All indications are that South Africa’s e-commerce market is set for strong growth. But the big winners will be those online retailers who create payment solutions that inspire confidence but that also enhance the customer experience.

By Moath Ismail, VP Digital Banking for CISMEA, Gemalto


Read more...

Online shopping is on the rise in South Africa, says PayPal

Online payment gateway company PayPal says there is a growing demand by South Africans to use digital wallets as a payment method.

The company, which is targeting SA's unbanked population, supports online money transfers and serves as an electronic alternative to traditional paper methods like cheques and money orders.
Click here

A digital wallet refers to an electronic device that allows an individual to make electronic transactions. This can include purchasing items online with a computer or using a smartphone to purchase something at a store. An individual's bank account can also be linked to the digital wallet.

As of 2016, PayPal has 600 000 users in sub-Saharan Africa.

PayPal recently released data about mobile phone usage and mobile e-commerce in SA. According to the company, online shopping is on the rise in SA.

The survey was run by Johannesburg-based research company Answered Insight. The research followed a quantitative approach where data was collected via a smart device (smartphone, tablet), PC or laptop form of an online survey.

"Our survey has shown that South Africans want to shop online via their mobile devices," says Efi Dahan, GM of PayPal for Russia, Middle East and Africa. "We found that many are already using their phone as a digital wallet, going so far as to leaving their wallets behind to do all their transactions with their phone."

It emerged that 85% of the respondents have used their mobile phones to make a purchase in the past year, and 46% said being able to shop on their mobile phones has made them buy more.

According to PayPal, 52% have said in the past month, they have left the house without their wallet at least once, preferring to do their payments with their mobile device.

The majority of South Africans would rather leave home without their wallets than leave home without their mobile devices (47% vs 53%).

Three of the top seven most used mobile apps were related to e-commerce.

"E-commerce has the potential to connect consumers to the digital global economy," says Dahan. "The data showcases a huge opportunity for South African businesses to reap rewards and grow their businesses if they embrace mobile e-commerce and provide the convenience consumers all over the world crave."

PayPal also asked respondents to rank a variety of stressful scenarios that would cause them the most anxiety. The survey results found 60% ranked losing their phone or having it stolen as a scenario that would cause them the most anxiety and worry.

This scenario tied with a home invasion for the highest response, and more South Africans are worried about having their phone stolen than getting fired from their job.

South Africans are beginning to see the benefits of online shopping, which gives them access to a large variety of goods, Dahan says.

He attributes this to an increase in mobile device penetration in SA. Mobile devices are allowing almost anyone to access the Internet.

There is also popularity with using PayPal's technologies like "One Touch", which allows users to complete purchases faster, he notes. When a user logs into PayPal, with their mobile phone or from a desktop, tablet or laptop, they can choose to stay logged in for easier, faster check-out across all eligible merchants.

He adds local retailers have upped the game regarding deploying technologies that enable online shopping.

Although many South Africans are still using feature phones, Dahan says more and more cheaper smartphones are being shipped into the country.

According to Dahan, the South African market is growing much faster than PayPal expected, thanks to mobile devices.

Source: itweb.co.za

Read more...

New e-Commerce Business Opportunities

e-Commerce has changed the way the world conducts business, and the rise in technology has made it easier to interact with customers quickly and across borders. With economies becoming more interconnected, companies large and small are now able to access markets that were previously unattainable.

With a growing shift in retail industry trends, driven by technology and access to the Internet, consumers are now accessing most stores and brands through online platforms. This shift provides entrepreneurs and small businesses looking to expand with new opportunities to sell their products or services to a much bigger international market.

According to the PayPal and Ipsos third annual cross-border commerce report, South Africa’s online spend is forecasted to grow to over R53bn by 2018. In 2016, 43% of adults in South Africa shopped cross-border. The US is the most popular cross-border online shopping destination for South African online shoppers, followed by China and the UK.

“It is essential that e-commerce business owners address the entire value chain of the online shopping process to make sure that they cater to their customers’ needs and deliver on their expectations,” says Mike Higley, Vice President Operations, FedEx Express Southern Africa”.

“Businesses that manage to combine innovative products and services with a seamless online experience and quality customer care, will be the ones who attract and retain their online customers,” Higley adds.

Customer service, customer experience and price are the three main ways for e-commerce retailers to distinguish themselves from the competition. In “Seizing the Cross-Border Opportunity ,” a study commissioned on behalf of FedEx, Forrester Consulting surveyed online merchants and thousands of online consumers across 17 countries and markets to understand their concerns, their priorities, and what smart SMEs are doing to bridge that gap and remain competitive.

Below are some of the key research findings highlighting best practices for cross-border businesses in the digital age.

1. Understand your customer

2. Highlight what makes your products special

3. Put global consumers at ease

4. Build your brand on excellent service

Source: Fundisiwe Maseko It News Africa

Read more...

Contact us

Sales

Phone us: 0824440251

Fax: 0866855850

Rapid_SSL

Get it on Google Play

Download on the App Store

Listed in the South African web design company directory

Webs eCommerce Design is featured on WDD